Decision details

BCP Homes Annual Complaints Performance and Service Improvement Report

Decision Maker: Environment and Place Overview and Scrutiny Committee, Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To provide an overview of complaint handling performance, lessons learned and compliance against the Housing Ombudsman Complaint Handling Code.

Decision:

RESOLVED that: -

(a)           the content of the Annual Complaints Performance and Service Improvement Report be noted and that a response be provided for publication on the Council’s website; and

(b)           The self-assessment against the Complaint Handling Code at Appendix 1 be approved for submission to the Housing Ombudsman and for publication on the Council’s website.

Voting: Unanimous

Portfolio Holder: Housing and Regulatory Services

Reason

To ensure compliance with the Housing Ombudsman’s Complaint Handling Code.

 

Report author: Kelly Deane

Publication date: 31/10/2025

Date of decision: 29/10/2025

Decided at meeting: 29/10/2025 - Cabinet

Accompanying Documents: