Decision details

Complaints and 2019/20 LGSCO annual report

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To update on the complaints received by BCP Council in the year 2019/20 and the Local Government and Social Care Ombudsman's annual report for BCP Council related complaints.

Decision:

RESOLVED that Cabinet note:-

(a)         the Local Government and Social Care Ombudsman’s Annual Report; and

(b)         the current position with internal complaint reporting

Voting: Unanimous

Portfolio Holder: Leader of the Council

Report author: Graeme Smith

Publication date: 02/10/2020

Date of decision: 30/09/2020

Decided at meeting: 30/09/2020 - Cabinet

Effective from: 10/10/2020

Accompanying Documents: