Decision details
Complaints and 2020/21 LGSCO annual report
Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To provide cabinet with an update on
complaints received and concluded within the 2020/21 financial year
and to report the details of the Local Government and Social Care
Ombudsman Annual Report
Decision:
RESOLVED that:-
(a) Cabinet note the Local Government and Social Care Ombudsman’s Annual Report; and
(b) Cabinet note the plans for future complaint handling
Voting: Unanimous
Portfolio Holder: Leader of the Council
Reason
Good public administration is more important than ever and managing complaints effectively is not simply a transactional process. The public experience of local services provides unique insight that can be harnessed as a key driver for learning and improvement.
Cabinet members should be kept informed regarding the Council’s performance in relation to the Local Government and Social Care Ombudsman and of the steps it is taking to improve the way the council manages complaints.
Report author: Graeme Smith
Publication date: 01/10/2021
Date of decision: 29/09/2021
Decided at meeting: 29/09/2021 - Cabinet
Effective from: 09/10/2021
Accompanying Documents:
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