Decision details

BCP Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To agree the updated policy, that reflects the latest guidance from the Local Government Ombudsman Complaint Handling Code

Decision:

RESOLVED that Cabinet: -

(a)           approves the updated BCP Complaints policy; and

(b)           approves the Unreasonable Actions Policy

Voting: Unanimous

Portfolio Holder: Customer, Communications and Culture

Reason

These policies now reflect the changes at a national level that are being introduced by the Local Government Ombudsman.

 

Report author: Matti Raudsepp

Publication date: 16/05/2025

Date of decision: 13/05/2025

Decided at meeting: 13/05/2025 - Cabinet

Accompanying Documents: