Issue - meetings

Adult Social Care has a statutory responsibility to produce an annual report on complaints received, issues that have been raised and any action that has been taken to improve services.

This report provides a summary of complaints and compliments, including learning, for BCP Council Adult Social Care from 1^st April 2022 to 31^st March 2023.

The Head of Transformation and Integration presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'B' to these Minutes in the Minute Book.

Adult Social Care had a statutory responsibility to produce an annual report on complaints received, issues that had been raised and any action that had been taken to improve services.

The report provided a summary of complaints and compliments, including learning, for BCP Council Adult Social Care from 1^st April 2022 to 31^st March 2023.

The Committee discussed the report and comments were made, including:

• In response to a query from the Chair regarding the Executive Performance and Quality Improvement Board and the data considered, the Committee was advised of the data set used
• A Committee Member congratulated the team and felt that the majority of complaints came from a misunderstanding about what an individual may or may not be entitled to and that an increase in communication around that, may reduce complaints.
• The Director of Adult Social Care advised that the core data used could be shared with the Committee, but it needed to be confidential. ACTION.

RESOLVED that the Committee:

i) consider and scrutinise the information contained in

this report.

ii) consider any actions or issues for inclusion in the

forward plan.