Issue - meetings

This report provides an update on the progress of the transformation programme of the BCP Council, which consists of three main elements: organisational design, where and how we work, and supporting our colleagues.

The report highlights the achievements and benefits of the programme, such as the implementation of the new Dynamics Finance and Operations system, the launch of the new customer journeys on the Dynamics Customer Engagement system, the development of the new People Strategy and the negotiation of the pay and reward offer with the trade unions.

The report also outlines the challenges and risks that the programme faces, such as data quality issues, the complexity and volume of the remaining customer journeys and processes that need to be developed and transferred to the new customer engagement system, the impact of the organisational change on the staff and the exit strategy from the transformation funding.

There are a number of appendices that provide more details on the programme, such as the data and analytics case study, automation of manual processes, programme costs, benefits realisation and savings.

The Portfolio Holder for Transformation and Resources presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'B' to these Minutes in the Minute Book. The Board was advised that the report provided an update on the progress of the transformation programme of BCP Council, which consisted of three main elements: organisational design, where and how we work, and supporting our colleagues.

The report highlighted the achievements and benefits of the programme, such as the implementation of the new Dynamics Finance and Operations system, the launch of the new customer journeys on the Dynamics Customer Engagement system, the development of the new People Strategy and the negotiation of the pay and reward offer with the trade unions. The report also outlined the challenges and risks that the programme faced, such as data quality issues, the complexity and volume of the remaining customer journeys and processes that needed to be developed and transferred to the new customer engagement system, the impact of the organisational change on the staff and the exit strategy from the transformation funding.

The Portfolio Holder and Chair of the Committee noted that Katie Lacey, The Director of IT and Programmes would be leaving the Council in the near future and both placed on record their thanks for her contribution to the transformation programme. There were a number of issues considered by the Board including:

·     The recruitment system closing down the application process, the Director of People and Culture undertook to follow up on this issue.

·     Communication and co-ordination between teams and the organisation of staff to be able to work more efficiently. A common data platform was able to be used to connect previously separate data sets together which would help in this process.

·     The Dynamics F&O system allowed Managers and Directors to instantly access budget information. Managers had access to the 2024-25 budget earlier than previously.

·     The Chair requested that the Board receive a demonstration of the ERP system (Dynamics F&O) now that it was up and running and well established.

·     Savings from the Transformation Programme in relation to Library Services. It was noted that there was a consultation open which was considering matters around this at present. The Consultation would be used to help inform the development of the Service.

·     Pay and Reward and the reasons for the different outcomes in the union ballots. It was noted that unions were not obliged to share membership details with the Council. The Union which rejected the offer did share the issues which Union members had with the Council offer and the improved offer reflected this. An update on the outcome of this would be made available as soon as possible.

·     Organisational Structure – An organisational hierarchy was being worked on and it was something which would be developed and made available.

·     IT accessibility by members of the public. The use of technology should make the whole system more efficient which should allow more resource  ...  view the full minutes text for item 8

This report provides an update on the progress of the transformation programme of the BCP Council, which consists of three main elements: organisational design, where and how we work, and supporting our colleagues.

The report highlights the achievements and benefits of the programme, such as the implementation of the new Dynamics Finance and Operations system, the launch of the new customer journeys on the Dynamics Customer Engagement system, the development of the new People Strategy and the negotiation of the pay and reward offer with the trade unions.

The report also outlines the challenges and risks that the programme faces, such as data quality issues, the complexity and volume of the remaining customer journeys and processes that need to be developed and transferred to the new customer engagement system, the impact of the organisational change on the staff and the exit strategy from the transformation funding.

There are a number of appendices that provide more details on the programme, such as the data and analytics case study, automation of manual processes, programme costs, benefits realisation and savings.

RESOLVED that: -

Cabinet noted the progress made on the implementation of the Council’s Transformation Programme.

Voting: Unanimous

Portfolio Holder: Transformation and Resources

Reason

To report a progress update on the Council’s Transformation Programme.

The Portfolio Holder for Transformation and Resources presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'C' to these Minutes in the Minute Book.

Cabinet was advised that the report provided an update on the progress of the transformation programme of the BCP Council, which consists of three main elements: organisational design, where and how we work, and supporting our colleagues.

In relation to this Cabinet was informed that the report highlighted the achievements and benefits of the programme, such as the implementation of the new Dynamics Finance and Operations system, the launch of the new customer journeys on the Dynamics Customer Engagement system, the development of the new People Strategy and the negotiation of the pay and reward offer with the trade unions, and that further to this the report also outlined the challenges and risks that the programme faces, such as data quality issues, the complexity and volume of the remaining customer journeys and processes that need to be developed and transferred to the new customer engagement system, the impact of the organisational change on the staff and the exit strategy from the transformation funding.

In addition, Cabinet was advised that there were a number of appendices that provided more details on the programme, such as the data and analytics case study, automation of manual processes, programme costs, benefits realisation and savings.

Members addressed the Cabinet expressing a desire to be provided with a list of buildings that the Council owns broken down by Ward so they may be aware of the specific buildings within their wards.

Further to this a request was made as to whether any of the work around the vacation of surplus corporate properties and the work in relation to community hubs could be accelerated or members provided with a clear plan and timeline.

Cabinet highlighted the significant work which had been carried out to date and it was raised that it was unfortunate that residents don’t have more visibility of the programme which is now coming into a hugely successful part of the programme.

Further to queries raised the Portfolio Holder advised that the request for the list of properties by ward would be taken forwards.

RESOLVED that: -

Cabinet noted the progress made on the implementation of the Council’s Transformation Programme.

Voting: Unanimous

Portfolio Holder: Transformation and Resources

Reason

To report a progress update on the Council’s Transformation Programme.