Issue - meetings

This report provides information to members of the Committee on progress to date in the delivery of the Tricuro Business Plan objectives.

The Director of Commissioning gave a brief introduction and a Director from Tricuro presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'B' to these Minutes in the Minute Book.

The report provided information to members of the Committee on progress to date in the delivery of the Tricuro Business Plan objectives.

The Committee discussed the report, including:

• In response to a query regarding reablement, the Committee was advised of the benefits of it and the need to reduce the delay in getting reablement through reconfiguring the funding from long term to short term and ensuring that the offer was reaching into the acute hospitals to expediate the process of supporting people in need.
• In response to a query about how reablement can be advertised and promoted, the Committee was advised of the plans including changing market plans and terminology, together with fuller career progression set out for staff.
• In response to a query regarding recruitment and retention, the Committee was advised that staff turnover was around 5% which was less than sector average of 11%.  The Committee was advised that Tricuro’s absence rate low was also lower than national average.
• The Chair requested Tricuro provide statistics regarding the number of people who were using its services to a future meeting.  ACTION.
• When considering data and Key Performance Indicators (KPIs), the Committee was advised that Tricuro provided a direct feed on several KPIs to BCP which was refreshed on a daily basis.  The Committee was advised that this data could be used to track a person’s journey through the service.

RESOLVED that the Committee note and scrutinise progress against the key short-term objectives contained in the Tricuro Business Plan.

The Healthwatch Manager left the meeting online at 7:30pm.