Issue - meetings

This report provides an update on the recommended actions made in relation to the Informal working group report update submitted to Corporate and Community Overview and Scrutiny Committee on 21 October 2024.

The Portfolio Holder for Customer, Communications and Culture presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'B' to these Minutes in the Minute Book.

This report provides an update on the recommended actions made in relation to the Informal working group report update submitted to Corporate and Community Overview and Scrutiny Committee on 21 October 2024. The Board was advised of a number of issues following the last report to the Committee including the response from the Department for Transport. The Board was advised that the Council had taken significant steps to reduce the waiting time for Blue Badge applications, which had previously reached 14 weeks. These measures included the introduction of an interim process to prioritise renewals and the implementation of a new system designed to streamline assessments. The current average processing time was reported to be well within the 12-week national guideline. Issues raised on this item included:

·       The Cyclical nature of Blue Badge renewals.  Officers confirmed that there was greater planning in place for this issue when would likely reoccur in the next three years. The new system should support addressing the issue when it reoccurs.

·       The Council had adopted a less risk-averse approach to applications involving long-term or progressive conditions. A new flagging system was being used to identify applicants who would not require reassessment at renewal, thereby reducing unnecessary delays.

·       The process for investigating potential misuse of Blue Badges was outlined. Officers confirmed that reports of suspected abuse were followed up, and where appropriate, referred to the Council’s fraud team. It was noted that many disabilities are not visible and that care must be taken to avoid assumptions.

·       The Board was informed that while all councils must operate within national guidelines, there is some flexibility in how these are interpreted. The Council had engaged with Dorset Council to learn from their approach, which had informed improvements to BCP’s own processes.

·       Members queried how residents were informed of the 12-week application timeframe. Officers confirmed that this information was published on the Council’s website. However it was acknowledged that not all residents were digitally enabled.

·       The Department for Transport’s system sends automated reminders to those with email addresses, but there was currently no mechanism for written reminders. Officers advised that they were exploring options to improve communication with residents who are not online.

·       The Board also discussed the importance of raising concerns with national bodies. It was confirmed that the issue had been raised with local Members of Parliament. The Chair requested that the matter also be raised with the Local Government Association, particularly regarding the cost of administering the Blue Badge scheme and the limitations of the current data system.

To receive an update – remain as an item on the action sheet. Issue in one years time to see how the situation is developing.

Resolved that an update be provided to the Board in 12 months-time