Issue - meetings

This report provides performance information on how services are delivered to council tenants and to support councillors oversight in ensuring that the council:

·       Provides good quality homes and services to all tenants

·       Makes best use of its resources to deliver what it is required to do as a landlord

·       Resolve issues promptly and effectively when things go wrong. 

It provides an update against key performance indicators and performance against the Tenant Satisfaction Measures for quarter 1, 2025-26. 

RESOLVED that Cabinet: -

(a)     noted the content of this report and raises any issues for consideration by officers; and

(b)    agreed that future performance reporting on BCP Homes will be integrated into the council’s corporate performance framework and the Corporate Strategy Group.  

Voting: Unanimous

Portfolio Holder: Housing and Regulatory Services

Reason

To support councillors in ensuring that council services provided to tenants are managed effectively.

The Portfolio Holder for Housing and Regulatory Services presented a report, a copy of which had been circulated to each Member and a copy of which appears as Appendix 'G' to these Minutes in the Minute Book.

Cabinet was advised that the report provided performance information on how services are delivered to council tenants and to support councillors oversight in ensuring that the council:

·       Provides good quality homes and services to all tenants

·       Makes best use of its resources to deliver what it is required to do as a landlord

·       Resolve issues promptly and effectively when things go wrong. 

Further to this Cabinet was informed that the report provided an update against key performance indicators and performance against the Tenant Satisfaction Measures for quarter 1, 2025-26. 

The Portfolio Holder advised that this report and the preceding report had been considered by the Environment and Place O&S Committee and that the only informal recommendation made by the Committee was that there should be more positivity around this issue. Some concern was raised on voids and this was being actively addressed.

RESOLVED that Cabinet: -

(a)     noted the content of this report and raises any issues for consideration by officers; and

(b)    agreed that future performance reporting on BCP Homes will be integrated into the council’s corporate performance framework and the Corporate Strategy Group.  

Voting: Unanimous

Portfolio Holder: Housing and Regulatory Services

Reason

To support councillors in ensuring that council services provided to tenants are managed effectively.