Issue - meetings

This report provides performance information on how services provided through the Housing Revenue Account (HRA) are delivered to council tenants to support councillors oversight in ensuring that the council:

·       Provides good quality homes and services to all tenants

·       Makes best use of its resources to deliver what it is required to do as a landlord

·       Resolve issues promptly and effectively when things go wrong.

It provides an update against key performance indicators for quarter 1, 2026-27 and the Tenant Satisfaction Measures (TSM’s) for 2025-26.

This report also sets out how BCP Homes ensures that the council, in its role as a Registered Provider of Social Housing, is meeting its regulatory responsibilities under the Social Housing (Regulation) Act 2023 and is engaging with the Regulator of Social Housing.