Agenda

To receive any apologies for absence from Councillors.

To receive information on any changes in the membership of the Committee.

Note – When a member of a Committee is unable to attend a meeting of a Committee or Sub-Committee, the relevant Political Group Leader (or their nominated representative) may, by notice to the Monitoring Officer (or their nominated representative) prior to the meeting, appoint a substitute member from within the same Political Group. The contact details on the front of this agenda should be used for notifications.

Councillors are requested to declare any interests on items included in this agenda. Please refer to the workflow on the preceding page for guidance.

Declarations received will be reported at the meeting.

To confirm and sign as a correct record the minutes of the Meeting held on 9 July 2025.

To receive any public questions, statements or petitions submitted in accordance with the Constitution. Further information on the requirements for submitting these is available to view at the following link:-

https://democracy.bcpcouncil.gov.uk/ieListMeetings.aspx?CommitteeID=151&Info=1&bcr=1

The deadline for the submission of public questions is mid-day Thursday 2 October 3 clear working days before the meeting.

The deadline for the submission of a statement is midday Tuesday 7 October the working day before the meeting.

The deadline for the submission of a petition is Miday Tuesday 23 September 10 working days before the meeting.

Scrutiny of the 2 reports outlined below.

This report provides performance information on how services are delivered to council tenants and to support councillors oversight in ensuring that the council:

·        Provides good quality homes and services to all tenants

·        Makes best use of its resources to deliver what it is required to do as a landlord

·        Resolve issues promptly and effectively when things go wrong. 

It provides an update against key performance indicators and performance against the Tenant Satisfaction Measures for quarter 1, 2025-26.

This report provides information on the council’s handling of complaints related to the provision of landlord services to council tenants and leaseholders.

The report complies with the requirements within theHousing Ombudsman’s Complaint Handling Code that landlords must produce an Annual Complaints Performance and Service Improvement report for scrutiny and challenge.

It must be published on the section of the council’s webpages relating to complaints. Cabinets response to the report must be published alongside this.

In line with the Complaint Handling Code, this report sets out:

·        The annual self-assessment against the code

·        A qualitive and quantitative analysis of complaint handling performance

·        Any findings of non-compliance with the code by the Housing Ombudsman

·        Service improvements made as a result of the learning from complaints

·        Any annual report about performance from the Housing Ombudsman

·        Any other relevant publications or reports produced by the Housing Ombudsman in relation to the work of the council in dealing with complaints.

The Environment and Place Overview and Scrutiny Committee is asked to consider and identify work priorities for its next meeting pending a wider review of its forward plan at a future meeting.