Issue - decisions

RESOLVED that:-

(a)          Cabinet note the Local Government and Social Care Ombudsman’s Annual Report; and

(b)          Cabinet note the plans for future complaint handling

Voting: Unanimous

Portfolio Holder: Leader of the Council

Reason

Good public administration is more important than ever and managing complaints effectively is not simply a transactional process. The public experience of local services provides unique insight that can be harnessed as a key driver for learning and improvement.

Cabinet members should be kept informed regarding the Council’s performance in relation to the Local Government and Social Care Ombudsman and of the steps it is taking to improve the way the council manages complaints.