Adult Social Care has a statutory
responsibility to produce an annual report on complaints received,
issues that have been raised and any action that has been taken to
improve services. Adult Social Care encourages feedback from a
range of sources including complaints, compliments, comments,
surveys, consultations and engagement to improve services.
This report provides a summary of feedback and learning for BCP Council Adult Social Care from 1st April 2020 to 31st March 2021.
Decision type: Non-key
Decision status: For Determination
Decision due: 27 Sep 2021 by Health and Adult Social Care Overview and Scrutiny Committee