Issue details

Annual Compliments, Complaints and Comments report

Adult Social Care has a statutory responsibility to produce an annual report on complaints received, issues that have been raised and any action that has been taken to improve services. Adult Social Care encourages feedback from a range of sources including complaints, compliments, comments.

This report provides a summary of complaints and compliments, including learning, for BCP Council Adult Social Care from 1st April 2021 to 31st March 2022.

Decision type: Non-key

Decision status: For Determination

Decision due: 28 Nov 2022 by Health and Adult Social Care Overview and Scrutiny Committee

Lead member: Portfolio Holder for People and Homes

Lead director: Corporate Director of Adult Social Care

Contact: Nicky Mitchell, Quality Assurance Team Manager - Commissioning and Improvement - People Services Email: nicky.mitchell@bcpcouncil.gov.uk.

Agenda items

Documents

  • Annual Compliments, Complaints and Comments report