To inform Cabinet about the proposed arrangements to award BCP Council’s Contact Centre as a Solution (CCaaS) contract to a new supplier. To request that transformation funding allocated for the initial contract, becomes built into base budget to ensure that incoming phone calls to the Contact Centre can continue to be managed and that the Council is able to manage new customer channels in line with our Target Operating Model (TOM).
Decision type: Key
Reason Key: Expenditure > £500,000;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 29/08/2023
Decision due: 27 Sep 2023 by Cabinet
Consultation process
No consultation required.
Consultees
Matti Raudsepp. Director of Customer and Business Delivery.