To provide an overview of complaint handling
performance, lessons learned and compliance against the Housing
Ombudsman Complaint Handling Code.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 04/03/2025
Decision due: 1 Oct 2025 by Cabinet
Lead member: Cabinet Member for Housing and Regulatory Services
Contact: Seamus Doran, Tenancy Service Manager (Housing and Communities) Email: seamus.doran@bcpcouncil.gov.uk.
Consultees
BCP Homes residents will have been provided
with regular information on complaint handling performance through
published information and resident panels.