Complaints provide a valuable source of
qualitative feedback and an opportunity to develop managers and
team members skills in understanding and using feedback to identify
areas for change.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 15 Sep 2025 by Children's Services Overview and Scrutiny Committee
Decision due: 29 Sep 2025 by Corporate Parenting Board
Lead member: Cabinet Member for Children, Young People, Education and Skills
Lead director:
Contact: Kerrie Ainley, Governance and Improvement Manager Email: kerrie.ainley2@bcpcouncil.gov.uk, Tanya England, Personal Assistant to Director Email: tanya.england@bcpcouncil.gov.uk.