Adult Social Care has a statutory
responsibility to produce an annual report on complaints received,
issues that have been raised and any action that has been taken to
improve services. Adult Social Care encourages feedback from a
range of sources including complaints, compliments, comments.
This report provides a summary of complaints and compliments,
including learning, for BCP Council Adult Social Care from 1st
April 2024 to 31st March 2025.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 1 Dec 2025 by Health and Adult Social Care Overview and Scrutiny Committee
Lead member: Cabinet Member for Health and Wellbeing
Lead director: Corporate Director for Wellbeing
Contact: Betty Butlin, Director of Adult Social Care Email: betty.butlin@bcpcouncil.gov.uk, Nicky Mitchell, Head of Transformation and Integration Email: nicky.mitchell@bcpcouncil.gov.uk.