This report provides information on the council’s handling of complaints related to the provision of landlord services to council tenants and leaseholders.
The report complies with the requirements within the Housing
Ombudsman’s Complaint Handling Code that landlords must
produce an Annual Complaints Performance and Service
Improvement report for scrutiny and challenge.
It must be published on the section of the council’s webpages relating to complaints. Cabinets response to the report must be published alongside this.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 31/07/2026
Decision due: 28 Oct 2026 by Cabinet
Lead member: Cabinet Member for Housing and Regulatory Services
Lead director: Corporate Director for Wellbeing
Contact: Seamus Doran, Tenancy Service Manager (Housing and Communities) Email: seamus.doran@bcpcouncil.gov.uk.
Consultation process
Through established residents groups and BCP Homes Advisory Boardkelly
Consultees
Council tenants and leaseholders.
BCP Homes Advisory Board.