To agree the updated policy, that reflects the
latest guidance from the Local Government Ombudsman Complaint
Handling Code
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 03/04/2025
Decision due: 13 May 2025 by Cabinet
Lead member: Cabinet Member for Customer, Communications and Culture
Lead director: Chief Operations Officer
Contact: Jane Potter, Divisional Business Manager - Community Learning and Commissioning Email: jane.potter@bcpcouncil.gov.uk.
Consultation process
National policy.
Consultees
National Ombudsman policy, no stakeholder
consultation required at this stage, will be published on BCP
website following approval.